Privacy Policy

WHAT INFORMATION DO WE COLLECT?

This Privacy Policy (“Policy”) outlines how TMC collects, uses, and discloses your personal information when you access or use our services, as defined in our Terms of Service. We collect, use, and disclose this information in accordance with the Privacy Act 1988 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which includes the Australian Privacy Principles (collectively, the “Privacy Act”). This Policy is a public document prepared to support open and transparent management of personal information in compliance with Australian Privacy Principle 1.

This Privacy Policy is incorporated by reference into our Terms of Service. Any capitalized terms not defined in this Policy are defined in the Terms. By accessing or using our services, you agree to comply with this Policy and our Terms. If you do not agree with any part of this Privacy Policy, we are unable to provide our services, and you should stop accessing our services.

We collect Personal Information, as defined in the Privacy Act (including Sensitive Information as defined in the Privacy Act), when you access or use our Services.

Our online store is powered by Shopify and Stripe, and their respective privacy policies apply to any personal information collected, stored, or processed on their servers. TMC may also use this information for purposes outlined in this Policy and in line with the terms set forth here. For more details, you may review Shopify’s and Stripe’s Privacy Policies.

We collect information that you provide to us via use of our Services or share on our Website as well as through any other means used to contact us. We also collect information when you interact with other users on our Website, such interactions and shared information are not private.

The kinds of Personal Information we collect include your contact information such as your name, email address, organisation, address, phone or mobile number and your email messages.

We reserve the right to maintain, store and use any information or data where we reasonably believe that such action is required to comply with any legal or regulatory obligations, to prevent criminal or other unlawful activity whether immediate or in the future, or where we have a legitimate business reason to do so, including collection of amounts owed, resolving disputes, enforcing our Terms or for record keeping integrity.

We reserve the right to amend this Privacy Policy from time to time as we see fit. While we endeavour to notify you as soon as reasonably possible of any changes to our Policies by email or by a notice on our Services, it is your responsibility to keep up to date with any changes or amendments by checking this page prior to using our Services. This page contains our most accurate and up to date version of our Privacy Policy.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We do not sell or rent your personal information, nor do we disclose it in ways that conflict with this Privacy Policy.

However, we may disclose information about you if we believe it's necessary in connection with investigations into fraud, intellectual property infringement, or other unlawful activities that could expose us or you to liability. Additionally, we may share your information with certain individuals and companies to help us provide services to you.

Your personal information may be accessed by our team members, including directors, employees, officers, and contractors. We may also share your information with related entities, such as BDLJ Investments Pty Ltd, for the purposes outlined in this policy.

If required by law, we may disclose your personal information to government authorities, regulatory bodies, or other parties permitted under Australian privacy laws. This includes cases where disclosure is necessary to comply with court orders, subpoenas, or legal investigations. When possible, we’ll notify you if we must disclose your information by law.

We may use your personal information (excluding sensitive information) to inform you about products or services we think you may find interesting. This could include communications through phone, email, social media, SMS, or regular mail, and may involve third-party service providers who assist with these communications. You can adjust your preferences or opt out of marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us. Opting out won’t affect non-promotional messages related to your account or our services.

To support our services, we may share your information with trusted third parties, like consultants, contractors, credit agencies, debt collection agencies, and other service providers who perform tasks on our behalf. These providers may assist us with advertising, fraud detection, payment processing, and analytics. We may also work with business partners to offer products or services jointly, like contests or promotions.

We may share your information if necessary to protect our rights, property, or the safety of others. This could involve investigating or defending against claims, preventing criminal activity, or addressing technical issues.

Our services may link to third-party websites, which operate independently of us. We are not responsible for the privacy practices or content of these sites, and we encourage you to check their privacy policies to see how they handle personal data.

We maintain pages on social media platforms like Facebook, Instagram, Pinterest, and Google Plus. By using or interacting with these pages, you agree to the terms and privacy policies of those platforms. These platforms may collect your information independently, and we may access public information from your profile, such as your username, age range, country, and friends list.

How can you access or update your Personal Information?

You can request access to the personal information we hold about you at any time. If we are legally allowed to refuse, we will explain the reason as required by law.

We aim to keep your personal information accurate, complete, and up-to-date. However, the accuracy of this information depends largely on the details you provide. If you notice that any information we hold is incorrect, please contact us to have it corrected or deleted, and keep us informed of any changes, like updates to your name or address.

To request access, deletion, or correction of the information we hold about you, please send a written request following the instructions in paragraph 12. We will process your request as soon as reasonably possible unless prevented by legal reasons, in which case we’ll let you know why.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Our services use small data files called cookies to identify users and record their engagement history on our website. Cookies are stored on your browser as you navigate our site and are returned to our server on future visits to recognize previous interactions.

Cookies help customize your experience on our website by identifying your computer, but they do not provide access to your personal information or other files on your device. Cookies cannot be used to deliver viruses, and other servers cannot read them. Most browsers, such as Microsoft Internet Explorer, Firefox, or Google Chrome, automatically accept cookies. However, you can adjust your settings to receive notifications, refuse certain cookies, or decline cookies altogether. Disabling cookies may limit certain website features or impact display functionality.

To support personalized features, such as language and country settings, we may send a cookie to your hard drive or use cookie-based authentication to identify you as a registered user.

Our services utilize Shopify and Stripe, which have their own cookie policies. We are not responsible for how these platforms handle cookies or related data collection. For specific cookie-related inquiries about Shopify and Stripe, please consult their respective policies.

We also use Google Analytics to anonymously track interactions on our site, such as the number of users who visit, pages viewed, navigation patterns, systems used, and the date and time of visits. This data is used solely for statistical purposes and cannot identify individual users. Google Analytics may also be used to partner with third parties to advertise online. Third parties may use technologies, such as cookies, to gather information about your online activities and display advertisements based on your browsing history. For details on Google Analytics data collection and opt-out instructions, please refer to Google’s policies.

Additionally, we use Meta Pixel (formerly Facebook Pixel), which collects data about actions you take on our website, such as viewing a page or clicking a link. This data helps us measure conversions from Facebook ads, optimize our advertisements, and build targeted audiences. For more information on Meta Pixel, please refer to Meta’s terms and policies. We are not responsible for how Meta uses this information; you are encouraged to review Meta’s terms directly.

IS YOUR INFORMATION SHARED WITH THIRD-PARTY PROVIDERS

We use third-party payment processors to handle payments for our services. By using our website, you agree to share your personal information with these third parties to complete your transactions.

All financial information, like credit card details, is collected and used directly by these payment processors, not by us. They have their own privacy policies and terms of use. We do not store or keep any sensitive financial information.

We strongly recommend that you be careful when sharing your personal information with third-party payment processors. Do not share your bank details with anyone through our website or with individuals you meet on our site. We are not responsible for any security breaches related to your data, and any issues will need to be resolved between you and the third party.

HOW LONG DO WE KEEP YOUR INFORMATION?

Your personal information is accessible to our employees, contractors, and third-party service providers, such as our website host and support providers. We may also store your information in password-protected email databases for communication and marketing purposes.

Please note, no method of electronic transmission or storage is 100% secure. The transmission of personal information over the internet is at your own risk, and it’s important to enter personal data in a secure environment. It's your responsibility to protect your personal information, including keeping your software updated to avoid security issues.

We may retain your information if required by law or for legitimate business reasons, such as resolving disputes or enforcing our terms. After your services are terminated or deactivated, we may keep your information for archival purposes, but we won't publicly disclose it except as described in this Privacy Policy.

We will delete or anonymize your personal information after 2 years, unless required by law to keep it longer. We also reserve the right to remove any content or messages if necessary for legal reasons, to protect the website's integrity, or to address illegal activities.

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